Account FAQ — Registration, KYC & Verification at JILIAPP
Sign-up, verification and account security in plain terms — including the rules that most often delay a first withdrawal.
Registration & age
Registration takes about two minutes: a mobile number, a password and an OTP. You must be at least 21 years old to open and use an account — Philippine gaming law, verified during KYC. Accounts found to belong to a minor are closed.
KYC — do it once
Before your first withdrawal you complete a one-time identity check. It confirms your name and age and protects your account. Review usually takes 24–48 hours; after that, cashouts are self-service. Any one of these government IDs is enough:
- Philippine passport
- SSS card or UMID
- PhilHealth card
- Driver's license
- PRC ID
Own-name accounts only
Every deposit and withdrawal must use a payment account in your own name. PAGCOR rules reject third-party accounts, so the name on your GCash or bank account has to match your verified identity. This is the single most common reason a first withdrawal is delayed.
Password & access
- Use a unique password you do not reuse on other sites.
- Never share your OTP — support will never ask for it.
- Manage deposit limits, self-exclusion and session reminders yourself from the account dashboard.
Frequently Asked Questions
How long does KYC take?
Usually 24–48 hours for the one-time review. Once approved you never repeat it and withdrawals become self-service.
Which IDs are accepted?
Philippine passport, SSS card, UMID, PhilHealth card, driver's license or PRC ID. One valid government ID is enough.
Why must the payment account be in my name?
PAGCOR requires it. Third-party accounts are rejected, so your GCash or bank details must match the identity you verified. It prevents fraud and money laundering.
How old do I have to be?
21, under Philippine law. Age is checked during KYC and underage accounts are closed.
Ready to Play at JILIAPP?
Register in under a minute, deposit via GCash, and claim your welcome bonus.